Privacy Policy

Next Level Promotions are committed to protecting your privacy.

Next Level Promotions recognises and accepts our responsibility to protect your privacy.

Next Level Promotions takes all reasonable measures and use the up-to-date technology to protect your sensitive information.

  1. No information provided to Next Level Promotions will be shared or sold to third parties

  2. We use technology that we feel is the most modern and appropriate for protecting your personal information from un-authorised users.

1. Notice

We will make it clear and obvious when we are requesting your personal information.  This information is likely to be required for purposes such as signing up to our website, social media sites, newsletters, or clearance specials.

2. Usage

Your personal information will be used for these purposes:

  1. To provide you with information about Next Level Promotions and our products so that you can get the best value our of our products and services.

  2. To notify you of new products, uses, and special prices on our products.

3. Consent

When you supply Next Level Promotions with your personal information you acknowledge that it will be used for the purposes above and consent this use.
If you decide not to provide Next Level Promotions with your personal information you will still have access to our website and all other information available to the general public.
You will not have access however e-mails containing product information and specials.

4. Accessing Your Info

At any time you may request and Next Level Promotions will present any personal information we are holding regarding yourself or your business.

5. Security

We are very committed to protecting all personal and sensitive information you supply to us, and your choices to provide or not provide this information will always be honored.
All personal data collected is stored by secure means. Next Level Promotions take all reasonable actions to protect against, loss, theft, or unlawful use of this information.

6. How We Use Your Private Information

Your private information will not be shared with any third parties unless essential.  Next Level Promotions use third party organisations for products supply, printing, packing and delivery and on occasion may be required to provide your information to these organisations to ensure the efficient processing of your orders.The organisations will be provided with only information essential to what is required for them to complete essential tasks. All of our third party suppliers are subject to strict privacy guidelines.

On occasions Next Level Promotions may share your information without seeking your prior permission.  These are circumstances where:

  1. We are required to by law

  2. To protect or defend the rights, property, goods, equipment or good name of Next Level Promotions or our related companies and websites

  3. We are required to protect the personal safety of a Next Level Promotions staff member, or user of our products or website.

7. Opting Out

All automatically sent correspondence from Next Level Promotions simply reply with “unsubscribe” in your subject ber.

8. Does Next Level Promotions Privacy Policy Apply to Linked Websites?

This privacy policy applies to Next Level Promotions and all businesses and website owned by Next Level Promotions.
The Next Level Promotions website does contain links to third party websites.  Next Level Promotions has no control over these websites or their use of information and therefore cannot be held responsible for the way in which they treat private information.
We strongly urge you to read through the privacy policies of these websites carefully and thoroughly before providing and personal information to these organisations.

We follow industry and internet standards and guidelines in regards to protecting your private information when you interact with our online media.
However, as with any online interaction, your information may on occasions be hacked or gathered by third parties unlawfully obtaining and ulitlising your private information.

9. Policy Changes

Any changes to the privacy policy of Next Level Promotions will be shown on this page of our website. If we wish to use your private information for a purpose other that what it was collected we will notify you of this beforehand.

10. Policy Enforcement

If you believe Next Level Promotions is in breach of this policy through any of our actions, please notify us and we will act immediately to investigate and if neccesary, rectify our actions.

11. Comments

If you have any comments, questions or concerns please contact us at:

Next Level Promotions
Shop 4/7 Howard street,
Nambour,
QLD 4560

E-Mail: info@nextlevelpromotions.com.au

Last updated June 13th 2016

Credit Policy

First 3 Orders

  • All jobs totaling less than $2000 must be paid for on artwork or sample approval

  • Orders over $2000 can be paid 50% on art approval and 50% before dispatch

Subsequent Orders

  • Customers can go onto a 14 day account after no less than 3 orders that total over $500 each.

Cancellation Fee

The cost of producing artwork is included in your ‘per item’ charges from Next Level Promotions allowing us not to charge a separate fee.
However if an order is cancelled before the artwork has begun, the client is required to pay a $200 fee to cover artwork and administration costs.
No decorated garments will be refunded and are required to be collected by client.

If production or branding has begun, then the order cannot be cancelled and full payment is required.

Next Level Promotions Refund and Return Policy

All items sold by Next Level Promotions remain the property of Next Level Promotions until complete payment is made.

Next Level Promotions will repair or replace goods, or refund 100% of money paid (or other amount agreed by both parties) if goods or decoration are different from signed approval or samples beyond standard variations.
All item will be required to be returned to Next Level Promotions, in as received condition before repair, replacement or refund is given.
No refund will be given to garments that have been worn or damaged.

Next Level Promotions have an acceptable tolerance of  -2cm/+2cm on all clothing items.  Sizes & colours may vary between production batches.

Due to the nature of custom made products and custom branding quantities plus or minus 5% from quantity ordered are deemed to be acceptable and will be invoiced accordingly.

Next Level Promotions must be notified of goods delivered with fault within 14 days of delivery.  Complaints of goods or branding becoming faulty after delivery will be considered depending upon product up to 30 days after delivery.

Our returns and refunds policies and timings are in line with our major suppliers.  Complaints made outside of these terms make it impossible for us to make claims with of fault with our own suppliers.

Next Level Promotions must be given the opportunity to repair or replace faulty goods.

Under no circumstances can goods be kept, but not paid for.

Responsibility for all goods relating to this order passes to the client when the goods are shipped.

All clients have the option of nominating a freight company to use for your order or arranging your own freight.
If no freight company is nominated Next Level Promotions will select a freight company that we feel is most appropriate for your delivery.

Next Level Promotions have no ownership or control over any delivery companies and as such are not accountable for damage or loss of goods or late deliveries caused by errors on their behalf.

Orders

All orders for goods or services from Customers which may be accepted by Next Level Promotions are accepted on the following conditions (henceforth the “Conditions”).  Any conditions of purchase offered by Customers which purport to add to or are otherwise inconsistent with the Conditions shall be deemed to be waived by the Customer upon placement of an order by the Customer with Next Level Promotions unless such conditions of purchase are expressly agreed to by Next Level Promotions in writing.

No order accepted by Next Level Promotions (in writing, orally or by conduct) may be cancelled or deferred by the Customer without the prior written consent of Next Level Promotions .

Next Level Promotions reserves the right to require orders to be for a minimum value determined by Next Level Promotions from time to time and to otherwise accept in whole or in part any orders for goods or services by Customers or to decline such orders.

Quotations and Published Prices

Quotations issued by Next Level Promotions are open for the Customer to whom the quotation is addressed to place an order within 30 days from the date of quotation (unless a shorter period is expressly provided for in the quotation or the quotation is withdrawn by Next Level Promotions) and such orders are subject to acceptance by Next Level Promotions.

The issue of a quotation and other publication of prices by Next Level Promotions do not constitute offers to supply, and are subject to changes in the costs of raw materials, exchange rate fluctuations or other increases in the cost to Next Level Promotions of supplying the goods or services.

Quotations and orders placed by Customers on such quotations are based on the information and details provided by the Customer to Next Level Promotions.  Where exact specifications of the scope, nature or extent of the work are not available to Next Level Promotions at the time of providing a quotation, such quotations are estimates only.

In the event the scope, nature or extent of the work required to be undertaken by Next Level Promotions to produce the goods or provide the services change or the Customer requests any changes to be made, the Customer will be responsible for and pay for all extra costs and charges associated with such changes.

Price

Next Level Promotions reserves the right to vary the prices charged from time to time without prior notification. Published and quoted prices are (unless otherwise indicated) for the sale of goods or provision of services Next Level Promotions premises and are exclusive of any applicable goods and services tax and any applicable taxes and duties and costs and charges associated with the carriage and insurance of goods, and all such items shall be included as an additional item in the invoiced price.

Next Level Promotions shall be entitled to increase the price for goods and services if there is an increase in the cost to Next Level Promotions of supplying the goods or services or an error by Next Level Promotions in calculating the price.

Goods and services (including, without limitation, changes in the scope, nature or extent of work) will be invoiced at the price ruling at the date of delivery.

Payment

Where credit facilities have been approved by Next Level Promotions, payment for goods and services shall be due and payable within the specified days (depending on account privileges) of the date of invoice.

Next Level Promotions reserves the right to terminate all or part of the Customer’s credit facility at any time and to require full or part payment with order or prior to delivery.

Next Level Promotions may charge interest on any overdue payments at the rate for the time being fixed under section 2 of the Penalty Interest Rates Act 1983 (Vic) for the length of any such delay in payment.   Next Level Promotions reserves the right to withhold further deliveries of goods or the provision of services until all arrears from the Customer have been paid.

Next Level Promotions also reserves the right to the extent permitted by law to charge all bank and other credit provider or facility fees and charges incurred by Next Level Promotions in processing the Customer’s payment, including (without limitation) by credit card or for dishonoured payment.

The Customer agrees to pay all costs incurred by Next Level Promotions for the collection of any monies owing by the Customer to Next Level Promotions which are not paid when due, including (without limitation) commission charges by collection agencies and legal costs and disbursements (on an own solicitor/client basis).

If the Customer is a person or persons (as opposed to a company or other entity), the Customer charges any property owned by the Customer whether alone or jointly as a tenant in common or as a joint tenant in favour of Next Level Promotions to secure any monies owing by the Customer to Next Level Promotions whether or not Next Level Promotions has taken or has threatened to take any action against the Customer in respect of such amounts.

Supply and Delivery

Supply of goods and services by Next Level Promotions to the Customer shall (unless other terms of supply have been agreed and accepted by Next Level Promotions in writing on an order by order basis) (Next Level Promotions premises).

Delivery of, and transfer of risk of loss and damage to, goods to the Customer shall be deemed to take place upon Next Level Promotions making the goods available for collection by the Customer ( Next Level Promotions premises) (unless other terms of supply have been agreed and accepted by Next Level Promotions in writing on an order by order basis).

Next Level Promotions shall not be responsible for any loss or damage to goods in transit or otherwise once they have been delivered to the Customer as aforesaid.  If (where applicable) the Customer has not made or notified Next Level Promotions of arrangements for delivery, the Customer hereby authorises and requests Next Level Promotions to nominate a carrier to take delivery of the goods from Next Level Promotions on behalf and at the risk of the Customer for carriage to the Customer or as the Customer directs.

Arrangements for insurance of the goods are the responsibility of the Customer.  Where Next Level Promotions nominates a carrier on behalf of the Customer, all freight and other carriage charges will be billed to the Customer.

Signature of any delivery note by any agent, employee or representative of the Customer (or where delivery is to the Customer’s carrier, by such carrier or its agent) shall be conclusive proof of delivery.

Next Level Promotions will render to the Customer such reasonable assistance as may be necessary to press claims on carriers provided the Customer must have notified Next Level Promotions and the carrier in writing immediately if any loss or damage is discovered on receipt of goods and must lodge a claim on the carrier within 3 days of the date of receipt of the goods.

Web Design Terms and Conditions

1. Resources

The Customer must provide the resources (images, text copy, information) needed to complete the project as and when and in the format requested by Next Level Promotions.

2. Design Time

Next Level Promotions cannot be held in breach of an agreed time-frame unless a 30 day period beyond the agreed date has elapsed without Next Level Promotions providing a reason to the Customer.

Next Level Promotions cannot be held in breach of an agreed time-frame if the Customer has failed to provided necessary resources, information or feedback.

3. Review Process

Next Level Promotions are not required to change or update existing design or create new design if the Customer has approved that  approved during review or after revision,

4. Text Content

Next Level Promotions are not responsible for writing any text copy (such as product information, blurb about your company or blog content).

Next Level Promotions are not responsible for the content of any text copy provided by the Customer.

5. Images

Next Level Promotions are not responsible for providing images for the website. Any images Next Level Promotions provides not of their own design will be licensed under Public Domain or CC0 1.0 Universal licenses, unless explicitly stated otherwise.

6. Testing

Next Level Promotions will perform routine browser and quality control testing throughout the design process. Next Level Promotions cannot be held accountable or in breach of contract if this testing fails to detect an error or errors.

7. Technical support

Next Level Promotions cannot be held accountable if an error or errors occur, causing loss of functionality or data.

In the instance that Next Level Promotions rule that the Company is the cause of such an error, Next Level Promotions will attempt to rectify the error without charge to the Customer.

In the instance that Next Level Promotions rule that the Customer is the cause of such an error, Next Level Promotions is not responsible for the repair of said error.

Next Level Promotions are not responsible for providing technical support to the Customer without a prior written agreement.

8. Changes and Revisions

Next Level Promotions determines whether a revision is “minor” or “major” depending on the scope and complexity of the requested change or changes.

Next Level Promotions is not responsible for making changes deemed to exceed the contractually allocated revisions.

9. Damages

Next Level Promotions does not guarantee that the work will be error-free.

Next Level Promotions cannot be liable to the Customer or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if the Customer has advised Next Level Promotions of the damages.

10. Copyrights

Any resources, including text, images or artwork provided by the Customer must be legally obtained and within the Customer’s rights to use.

Next Level Promotions is not responsible for confirming the copyright status of resources provided to them, and are therefore not liable in any instance of copyright infringement.

Next Level Promotions assigns copyright for any visual elements created by the company to the Customer upon completion of the contract.

Next Level Promotions are not required to maintain copies or backups of any resources, provided by the Customer or otherwise.

Unless agreed otherwise, upon completion of the contract Next Level Promotions continues to own the unique combination of elements that constitute a complete design, licensed to the Customer exclusively and in perpetuity.

Next Level Promotions retains the right to display images of websites created for the Customer in advertising, in print media and in digital media.

11. Cancelling the Contract

A web design contract between Next Level Promotions and the Customer can be cancelled by the Customer at any time, provided the Customer pays for any work completed at the time of cancellation.

12. Payments

The Customer is required to provide payment as per the contract, in a timely manner.

Next Level Promotions reserves the right to withhold a website design if the Customer fails to pay the contracted sum.

Graphic Design Terms and Conditions

1. Resources

The Customer must provide the resources (images, text copy, information) needed to complete the project as and when and in the format requested by Next Level Promotions.

2. Changes and Revisions

Next Level Promotions determines whether a revision is “minor” or “major” depending on the scope and complexity of the requested change or changes.

Next Level Promotions is not responsible for making changes deemed to exceed the contractually allocated revisions.

3. Errors

Next Level Promotion is not liable for any errors present within the work.

Next Level Promotions is not responsible for fixing any errors typographical or otherwise if the Customer has provided inaccurate information, including text copy, images and colour palettes.

If there is an error in the design and the Customer has provided accurate information, including text copy, images and colour palettes, Next Level Promotions will fix the error without cost to the Customer.

4. Damages

Next Level Promotions cannot be liable to the Customer or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if the Customer has advised Next Level Promotions of the damages.

5. Copyrights

Any resources, including text, images or artwork provided by the Customer must be legally obtained and within the Customer’s rights to use.

Next Level Promotions is not responsible for confirming the copyright status of resources provided to them, and are therefore not liable in any instance of copyright infringement.

Next Level Promotions assigns copyright for any visual elements created by the company to the Customer upon completion of the contract.

Next Level Promotions are not required to maintain copies or backups of any resources, provided by the Customer or otherwise.

Next Level Promotions retains the right to display images of designs created for the Customer in advertising, in print media and in digital media.

6. Cancelling the Design

A design contract between Next Level Promotions and the Customer can be cancelled by the Customer at any time, provided the Customer pays for any work completed at the time of cancellation.

7. Payments

The Customer is required to provide payment as per the contract, in a timely manner.

Next Level Promotions reserves the right to withhold all or part of a design if the Customer fails to pay the contracted sum.